About

Shantanu Raj Soni is an experienced product management professional with over 8 years of experience in enterprise software. He is currently working as a Product Manager at Lummo, a help-desk SaaS focused on facilitating customer communication over social media channels with a specific focus on e-commerce companies in Indonesia. In his current role, Shantanu manages the Platform Experience part of the software covering Onboarding, Integrations, User/Team management, and the subscription modules. He actively collaborates with the Sales and the GTM teams to create various SOPs, working with senior management and other stakeholders to groom the product roadmap and set priorities based on circumstantial factors. Shantanu has also worked with 3 engineering pods consisting of 8 members in each of them, writing specs for features, coordinating with the design and the product analytics teams. Previously, Shantanu has worked as a Product Manager at Gupshup, where he functionally specified and oversaw the development of features, supervised and implemented the GTM for 1-click bill pay, and led the team on integrating Gupshup analytics with Tableau. He has also worked as a Product Manager at OneDirect - CX Management Firm, where he worked with Customer success, Sales, and the Client care teams, connected with the users to understand their problems, and identified missing and new use cases updating the product roadmap and backlog. He made enhancements in the ticket details and the search results page, reducing average brand response times to customer queries by up to 16%. He also worked on multiple custom third-party integrations specific to client requirements leading discussions defining scope and setting up flows for lookup and transfer of data. Shantanu holds a Bachelor of Technology (BTech) degree in Chemical Engineering from IIT. He has a strong tech stack that includes product management, AI, Research Scientist, MySQL, test, and search. Shantanu is a detail-oriented professional with excellent communication and leadership skills. He has a proven track record of successfully delivering complex software products, managing cross-functional teams, and collaborating with stakeholders to achieve business goals.